Welcome to Pethous
Our story was born from unconditional love for animals and the belief that every little friend deserves the best. For years, we have been dedicated to offering the highest quality products and services for the well-being of your pets
Why choose us?
1)Care and dedication: Every animal is unique, and we know it. This is why we are committed to offering tailor-made advice and products selected with love, as if they were for our own animals.
2)Community and trust: We're not just a store, we're a community. Our customers know they can count on us for advice, assistance and support. We create a relationship of trust that goes beyond the purchase.
3)Constant updating: We are always looking for new products and trends in the world of animals. Whether it's a new educational toy or an innovative food, here you will always find the latest news for the well-being of your furry friend.
4)Personalized advice: You are not alone in caring for your pet! Our staff is always ready to advise you on choosing the right product or to suggest solutions to improve the life of your four-legged friend.
Choosing us means relying on those who consider your pet not just a customer, but a real member of the family!
Customer Care
Administrative Manager
E-commerce Manager
FAQ
If you didn't find what you were looking for in the FAQs, feel free to visit the Contact Us section and reach out to us anytime. We're here to help!
Shipping and Delivery
What are the delivery times?
Standard delivery generally takes 8 to 12 working days. However, times may vary depending on your location. You will receive a confirmation email with tracking once your order has been shipped.
What are the shipping costs?
Shipping is free.
Can I track my order?
Yes, once your order has been shipped, we will send you an email with the tracking number.
Questions about Payments
What payment methods do you accept?
We accept payments via PayPal, Stripe (Visa, Apple Pay, Google Pay, American Express...) All payments are secure and encrypted.
Can I pay on delivery?
We do not currently offer cash on delivery. We only accept online payments via the methods listed above.
Order Questions
Can I change or cancel my order?
If your order has not yet been shipped, you can modify or cancel it by contacting our customer service.
What if I received the wrong or damaged product?
We apologize for the inconvenience! If you received an incorrect or damaged product, please contact our customer service within 7 days of receipt. We will arrange a replacement or refund.
Returns and Refunds
What is your returns policy?
We accept returns within 14 days of receiving the product, provided it is in original condition, unused and in the original packaging. To initiate a return, please contact us
How long does it take to receive the refund?
Once we have received and inspected your return, we will notify you of approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and credited to the same payment method used for the purchase.
